Frequently Asked Questions
Expert advice and support for your restoration projects.
How do I determine which lamp part size I need?
We provide detailed measurement guides on each product page. For sockets and burners, we recommend using a caliper to measure the outside diameter of your lamp's threads to ensure a perfect fit.
Do you offer international shipping for fragile glass shades?
Yes, we ship worldwide. All glass shades are double-boxed and secured with specialty foam cushioning to ensure they arrive at your doorstep in perfect condition, regardless of the distance.
Are your electrical components UL listed?
Safety is our priority. The majority of our electrical components, including cords, sockets, and plugs, are UL listed and meet modern safety standards for home restoration.
What is your return policy for antique reproduction parts?
We offer a 30-day return policy on all unused items in their original packaging. Please note that custom-cut lamp chains or modified electrical components are not eligible for return.
Can I get a discount on bulk orders for a large restoration project?
We offer tiered volume pricing for contractors, interior designers, and DIYers working on large-scale projects. Please contact our support team for a custom quote on bulk quantities.
How long will it take to receive my order?
Orders for in-stock items are typically processed within 1-2 business days. Standard shipping within the continental U.S. usually takes 3-5 business days depending on your location.